SAP Knowledge Base Article - Preview

1873830 - "Access Denied" error when manually logging in to CMC/InfoView/BI Launchpad with AD credentials


Authentication to BI Launchpad or InfoView fail with the error:

  • Account Information Not Recognized: Access is Denied

Tomcat logs show the following error:

  • [Krb5LoginModule] Authentication failed integrity check on decrypted field failed (31)



  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Enterprise XI 3.1
  • Microsoft Windows 2008 R2


SAP BusinessObjects Business Intelligence platform 4.0


DES, RC4, Kerberos, encryption , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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