SAP Knowledge Base Article - Preview

1877761 - BCM 7 - CAD (Call Attached Data) does not get transfered from Agent "A" to "Queue" then "Picked up" by Agent "B" from the queue

Symptom

  • Second agent does not receive the customer information after a warm transfer from the first agent.
  • Previously confirmed account by the first agent needs to be confirmed again by the second agent after a warm transfer from the first agent to the second agent.


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Environment

SAP Business Communication Management 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP enhancement package 1 for SAP CRM 7.0

Keywords

Call Attached Data, Missing screen transfer, Contact Attached Data, Warm transfer to Queue , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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