SAP Knowledge Base Article - Preview

1878526 - Problems with E-mail status in CRM Agent Inbox and in Email Workbench

Symptom

You want to ensure that an inbound E-Mail only gets completed in ERMS E-Mail Workbench and in agent inbox if a reply mail has been sent.


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Environment

  • CRM Interaction Center in SAP CRM 7.0 and above
  • Precondition: SAP Notes 1672412 and 1895221 are implemented

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Status, Erledigt, Kontakt, Email Workbench, ERMS status, COMPLETE_LESS_EMAILS_ON_END_IA, CRM_IC_AUI, COMPLETE_LESS_EMAILS_ON_END_IA , KBA , CRM-IC-EMS , E-Mail Response Management System , CRM-IC-UNI , Agent Inbox , Problem

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