SAP Knowledge Base Article - Preview

1880479 - Opening Web Intelligence documents generate errors and core files after installing FP5.4

Symptom

  • On Unix environments, Web Intelligence processing server crashes and generates a core file when a WebI report with hierarchical list of values is opened.
  • From View Mode - Error "WIH 00013 - Invalid session. Please close the browser and log on again"
  • From Java Report panel - Error: "The session timed out. The document <document name>.wid has been autosaved in the Favorites~WebIntelligence folder. Click Restore to retrieve it. (Error: WIJ 60001)"

The pstack obtained is:

#0  0xbfffe410 in __kernel_vsyscall ()
#1  0x419bf231 in raise () from /lib/libpthread.so.0
#2  0x4a5638ff in skgesigOSCrash ()
   from /usr/lib/oracle/11.2/client/lib/libclntsh.so.11.1
#3  0x4a7cfdfd in kpeDbgSignalHandler ()
   from /usr/lib/oracle/11.2/client/lib/libclntsh.so.11.1
#4  0x4a563bbf in skgesig_sigactionHandler ()
   from /usr/lib/oracle/11.2/client/lib/libclntsh.so.11.1
#5  <signal handler called>
#6  0x4769f0c8 in std::_Rb_tree<char const*, std::pair<char const* const, SynchroDimension*>, std::_Select1st<std::pair<char const* const, SynchroDimension*> >, KeyComparator, std::allocator<std::pair<char const* const, SynchroDimension*> > >::find(char const* const&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#7  0x47699faf in drillSynchroManager::IsSynchro(char const*, std::vector<char*, std::allocator<char*> >&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#8  0x476ac00a in dgDrillContextDirector::ResolveMergedDimension(char const*)
    () from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#9  0x476acac9 in dgDrillContextDirector::GetSourceKeyAndDPKeyFromDocKey(char const*, cdbObjectKey&, cdbObjectKey&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#10 0x476aa271 in dgDrillContextDirector::GetListOfPotentialDrillFilters(char const*, std::vector<char*, std::allocator<char*> >&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#11 0x47671b6c in drillReport::GetDrillLOVIterator(char const*, ibo_ptr<ic3LOVHugeIterator>&, bool&, ucs2string&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#12 0x47691ed7 in drillReport::GetLOV(char const*, ibo_ptr<ic3LOVHugeIterator>&, bool&, ucs2string&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#13 0x4766e0b9 in drillReport::GetDrillLOV(char const*, unsigned int, unsigned int, std::basic_ostream<char, std::char_traits<char> >*) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#14 0x4766d8d2 in dgDrillEngine::GetListOfValues(char const*, int, unsigned int, unsigned int, std::basic_ostream<char, std::char_traits<char> >*) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdrill_engine.so
#15 0x4747de79 in dgDocument::GetListOfValues(ucs2string const&, char const*, char const*, char const*, char const*, bool const&, char const*, unsigned int const&, bool const&, unsigned int const&, unsigned int const&, bool const&, std::map<ucs2string, idgDocument::LOVDSPARAMINFO, std::less<ucs2string>, std::allocator<std::pair<ucs2string const, idgDocument::LOVDSPARAMINFO> > > const&, bool const&, std::basic_ostream<char, std::char_traits<char> >&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdgDocument.so
#16 0x474331e4 in dgDocument::GetLOV(dgCommandParser::DPCOMMAND const&, std::basic_ostream<char, std::char_traits<char> >&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdgDocument.so
#17 0x474fb246 in DPCommandMgmt::AbstractProcessor::processCommand(dgDocument&, dgCommandParser::DPCOMMAND&, std::basic_ostream<char, std::char_traits<char> >&) () from /opt/boe/bobje/enterprise120/linux_x86/libdgDocument.so
#18 0x474fc91a in DPCommandMgmt::GenericProcessor::processCommand(dgDocument&, dgCommandParser::DPCOMMAND&, std::basic_ostream<char, std::char_traits<char> >&)
    () from /opt/boe/bobje/enterprise120/linux_x86/libdgDocument.so
#19 0x474f98c8 in DPCommandMgmt::ProcessorManager::processCommand(dgDocument&, dgCommandParser::DPCOMMAND&, std::basic_ostream<char, std::char_traits<char> >&)
    () from /opt/boe/bobje/enterprise120/linux_x86/libdgDocument.so
#20 0x473d7c1d in dgDocument::p_ProcessDPCommands(std::basic_ostream<char, std::char_traits<char> >&) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libdgDocument.so
#21 0x473d9764 in dgDocument::ProcessDPCommands(std::basic_istream<char, std::char_traits<char> >&, bool, std::basic_ostream<char, std::char_traits<char> >&)
    () from /opt/boe/bobje/enterprise120/linux_x86/libdgDocument.so
#22 0x082125ef in dgWICDZ_i::processDPCommands_p(OBFixSeq<unsigned char> const&, ucs2string const&, WICDZServer_TokenMode, OBFixSeq<unsigned char> const&, unsigned char, std::ostrstream&) ()
#23 0x0812821e in dgWICDZ_i::processDPCommands(OBFixSeq<unsigned char> const&, OBFixSeq<unsigned char> const&, WICDZServer_TokenMode, OBFixSeq<unsigned char> const&, unsigned char, OBFixSeq<unsigned char>*&) ()
#24 0x0842c8da in WICDZServer_WICDZ_skel::_OB_op_processDPCommands(OBBuffer&, bool, unsigned long, unsigned long) ()
#25 0x0842f950 in WICDZServer_WICDZ_skel::_OB_dispatch(char const*, OBBuffer&, bool, unsigned long, unsigned long) ()
#26 0x40bfe4d8 in CORBA_BOA::_OB_dispatch(OCI_TransportInfo*, OBFixSeq<unsigned char> const&, char const*, OBBuffer&, bool, unsigned long, unsigned long) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#27 0x40c2ba78 in OBGIOPServerWorker::dispatchRequest(OBBuffer&, bool, bool) ()
   from /opt/boe/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#28 0x40c2f94c in OBGIOPServerWorkerThreaded::Dispatcher::run() ()
   from /opt/boe/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#29 0x40f5fe11 in Etc1001204::JTCThread::_JTC_startThreadHook() ()
   from /opt/boe/bobje/enterprise120/linux_x86/libetc.so.1.0.12.5
#30 0x40f5c00d in _JTC_threadAdapter ()
   from /opt/boe/bobje/enterprise120/linux_x86/libetc.so.1.0.12.5
#31 0x419b74ab in start_thread () from /lib/libpthread.so.0
#32 0x41add15e in clone () from /lib/libc.so.6


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Environment

  • SAP BusinessObjects Enterprise XI 3.1 Service Pack 5 FixPack 5.4
  • Unix OS

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

dump webi crash , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-WBI , Web Intelligence , BI-BIP , Business intelligence platform , Bug Filed

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