SAP Knowledge Base Article - Public

1880735 - Microsoft Visual C++ Runtime Library Runtime Error installing Client tools

Symptom

During the installation of Crystal Reports Server Client, the error is displayed:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program:C:\Program Files(x86)\S..

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

 

clienterror.png

Environment

Crystal Reports Server 2011 SP05/SP05

Crystal Reports Server 2011 Client Tools

Reproducing the Issue

  • Install Crystal Reports 2011 SP02
  • Upgrade to SP04
  • Upgrade to SP05
  • Install Crystal Reports 2011 Client Tools (SP02)

Cause

This occurs due to a version conflict on the system when trying to install old version client tools on top of updated software. 
When installing client tools, install the version which closely matches the platform' s(CRS2011) version which is installed of the system.

Resolution

download and install the most up to date and matching client software.

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

Product

SAP Crystal Server 2011