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1882471 - Error: "Server Intelligence Agent unavailable" in the Properties of any Server in CMC in clustered environment.

Symptom

  • Error "Server Intelligence Agent unavailable" in the Properties of any Server in CMC in clustered environment.
  • Error "Found orphaned CMS <CUID of CMS> with CUID <CUID of CMS>. This CMS does not belong to any Server Intelligence Agent."
  • SIA Trace log SIA_<NODENAME>_trace.glf reflects the following errors:
    -----------
    Server Intelligence Agent has failed to initialize because the bootstrap file <INSTALLDIR>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\_boe_<NODENAME>.bootstrap can not be accessed. Please make sure no other program is using this file or restore it from your backup if it is missing.
    -----------
  • Windows Event Viewer reflects the below error:
    -----------
    [Node Name: <NODENAME>]
    [User Name: <Service Account>]
    Server Intelligence Agent has failed to initialize because the bootstrap file D:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\_boe_ASVSBO03.bootstrap can not be accessed. Please make sure no other program is using this file or restore it from your backup if it is missing.
    -----------
  • The same node runs fine when using default "LocalSystem" Account but above beahviors are observed when using a Service (Domain) Account.


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Environment

  • SAP BusinessObjects BI Platform 4.x (4.0 / 4.1 / 4.2 / 4.3)
  • Clustered Environment
  • Server Operating System: Windows

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Server Intelligence Agent unavailable, SIA, bootstrap can not be accessed, Service Account, CMC Properties Found orphaned CMS Server Intelligence Agent has failed to initialize because the bootstrap can not be accessed node reflects null value Local System Domain Service account , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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