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1884783 - HTTP 404 error appears after clicking on a link in the User Name column in the Sessions page

Symptom

  • When deploying SAP BI solution on Websphere 7 Application server, clicking on any link under the User Name column in
    the CMC Sessions page displays a HTTP 404 error.
  • Followed WAS deployment instructions as suggested in SAP KBA note 1415893
  • The exact error message is "404 Missing Page"
  • The issue is seen at "/PlatformServices/jsp/User_Properties/properties.faces" URL as seen in HTTP (fiddler) traces
  • This issue is noticed in deployments on Websphere Application server (WAS), however the same functionality works fine within a deployment on Tomcat Application server
  • The issue is seen despite eliminating any JSF conflicts by setting -
    a. class loader options in BOE Class loading & update detection to Parent last
    b. class loader options in BOE manage modules to Parent last
  • The issue is seen despite elimnating possible caching issues by -  
    a. Stopping BOE webapp and removing the WAS cache folders
    Example (for Windows server): C:\Program Files\IBM\WebSphere\AppServer\profiles\AppSrv01\temp\BIPW08R2Node01\server1\BOE
    AND
    C:\Program Files\IBM\WebSphere\AppServer\profiles\AppSrv01\temp\wscache\BOE
    b. clearing browser cache

 


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Environment

  • SAP BusinessObjects BI Platform BI40
  • Websphere 7 Application Server [ WAS 7.0.0.27]

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

cmc usersession sessions break page resource not found was7 websphere7 was Adapt bug defect , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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