SAP Knowledge Base Article - Preview

1886724 - Unable to change the multilevel categorization in the Service Request/Incident


  • Deletion of category not allowed.
  • Changes revert back to the previous value.



  • SAP Customer Relationship Management 7.0 or above
  • SAP CRM Web Client User Interface (Web UI)
  • SAP Graphical User Interface (SAP GUI)


SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0


CRM_SERVICE_OS 127, CL_BTCATEGO_CATEGORIES_IMPL, EH_ONSELECTED_CAT, CRM_SERVICE_OS_CHANGE_OW, "Define Item Determination" , KBA , CRM-BTX-SRQ-INC , Incident Management , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , CRM-IC-EMS-CAT , Categories , Problem

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