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SAP Knowledge Base Article - PreviewSymptom
Contact Center Online Monitoring Tool is displaying agent's information despite the agent already been logged off.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Waiting, Status, Ghost, Agent info, Online Monitoring, OutboundCampaingInfo , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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