1888280 - Connection and subscription issue for Mobile Sales connecting through Relay Server to SUP - SUP/SMP

Symptom

After a device has been registered successfully and is online in Sybase Control Center (SCC) the subscription
is pending and the connection is shown as "failed" on the device.
The MOCA client log contains http 404 and 503 errors.

Log sample:
01T161556, T4, HttpCommMgr: Conn did receive response, response status = 404
01T161556, T4, HttpCommMgr: stopSendWithStatus: HTTP error 404
01T161556, T4, HttpCommMgr: readResponse failed
01T161556, T4, ReadTMHeader failed - error -9
01T161556, T4, ClientQueue - failed to connect.
01T161556, T4, 515, 0 Error retrieving public key from server
01T161556, T4, Disconnected D2S connection
01T161621, T3, Error connecting to server.
01T161621, T3, 503, 0 Connect failed.
01T161621, T3, App Log - Error: 503 Detail: Could not connect to server.
01T161621, T3, HttpCommMgr: Connection failed, error: Could not connect to the server., code = -1004

Environment

Sybase Unwired Platform (SUP) 2.1.x
SAP Mobile Platform (SMP) 2.3.x
Sybase Control Center/SAP Control Center (SCC)
2 Relay Server behind a Load Balancer
SAP Mobile Sales 2.0.9

Product

SAP Mobile Platform 2.3 ; SAP Mobile Sales 2.0 (with SAP R/3) for SAP NetWeaver 7.0 ; SAP NetWeaver Mobile 7.1 ; SAP Sybase SQL Anywhere 12.0 ; Sybase Unwired Platform 2.1 ; Sybase Unwired Platform 2.2

Keywords

RelayServer Relay rsoe 404 503 MobileSales LoadBalancer , KBA , loadbalancer , scc , registration , subscription , moca , MOB-SUP-SCC , Sybase Control Center Administration , Problem

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