SAP Knowledge Base Article - Public

1888389 - Un assigned task or wrong approver determined with Work Distribution: Approval by Cost Center Manager by Value Limit

Symptom

The cost center manager created a shopping cart and has a value limit setup but the task does not get assigned to him or his manager.

 or

Wrong approver determined for supplier invoice approval for the condition Approval by Cost Center Manager by Value Limit.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Open Application and User Management work center.
  2. Open Business Task Management under Task Distribution.
  3. Search for the corresponding shopping cart .
  4. No Person Responsible appears in the description.
  5. The task is unassigned.

or

  1. Go to Supplier Invoicing work center.
  2. Select Invoices and Credit Memos view.
  3. Search for the invoice ABC. (ABC refers to supplier invoice ID)
  4. Open the invoice.
  5. Navigate to Approval tab.
  6. The expected approver is not determined.

Cause

If the creator of the cart is the cost center manager and he has the value limit necessary, the approval task for the cart will remain unassigned.

 or

If the value limit of the cost center manager is surpassed due to  no value limit is setup for  the user, or  value is maintained as all, then the task will go to his manager.( if manager is also not  assigned to the user then it goes to next level cost center manager as appearing in the organisational structure)

Resolution

To prevent this unassigned task, you can set the flag “Automatic approval“ in the approval process and the task will be automatically approved.
This is correct as a shopping cart raised by a manager within his approval value limit should not require an approval.

 or

Please follow the below steps to maintain the value limit for employees:

  1. Go to Application and User Management work center.
  2. Select Employee Work Distribution under Task Distribution view.
  3. Select Purchasing Approval Value Limit under Purchasing.
  4. Select Edit.
  5. Add the rule name, employee responsible and validity by selecting Add Rule button.
  6. Maintain the value limit for each employee by select Add Item button under Value Limit tab.
  7. Enter a number like 99999999  etc and save.

Keywords

supplier invoice approval, approval by value limit, supplier invoice, wrong approver in invoice, wrong approver determined , KBA , SRD-CC , Cross Components , AP-SIP , Supplier Invoice Processing , AP-POP-PO , Purchase Order , AP-REQ , Internal Request Processing , How To

Product

SAP Business ByDesign all versions