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1888571 - CMS creates coredump when creating a new Webi Report from BI launchpad

Symptom

Unable to create new Web Intelligence report from BI launchpad, the browser hangs in loading state and at the same time CMS gets crashed and creates coredumps, Following messages were observed in the var/log/messages

Jul 16 17:21:04 xxsi427 kernel: boe_cmsd[28792]: segfault at 16590c0 ip00000000016590c0 sp 00002aab1cd4ad68 error 15
Jul 16 17:20:21 xxsi427 boe_filesd[18791]: Transport error: Unknown error.

Review coredumps generate by boe_cmsd process shows following message at the end.

/lib64/libnss_dns.so.2
Reading symbols from /lib64/libresolv.so.2...(no debugging symbols found)...done.
Loaded symbols for /lib64/libresolv.so.2
Core was generated by `/home/esrdbo/BO/sap_bobj/enterprise_xi40/linux_x64//boe_cmsd -loggingPath /home'.
Program terminated with signal 11, Segmentation fault.
#0  0x00002aaaabce96f0 in OBGIOPClientWorker::sendRemainingMessages() () from /home/esrdbo/BO/sap_bobj/enterprise_xi40/linux_x64/libebus.so.3.3.2.7
Missing separate debuginfos, use: debuginfo-install audit-libs-2.2-2.el6.x86_64 glibc-2.12-1.80.el6.x86_64 libgcc-4.4.6-4.el6.x86_64 libstdc++-4.4.6-4.el6.x86_64 libuuid-2.17.2-12.7.el6.x86_64 pam-1.1.1-10.el6_2.1.x86_64
�[?1034h(gdb) ^C(gdb) (gdb)


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Environment

  • SAP Business objects BI 4.0
  • RHEL 6

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

cms crash new webi bi launchpad 4.0 core dumps , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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