SAP Knowledge Base Article - Preview

1888964 - Error: "Account Information Not Recognized: ... (FWB 00012)" when trying to login to InfoView in BO XI 3.1


  • When opening InfoView login page first time you get this error message: "Account information not recognized : The user account has been disabled. (FWB 00012)"
  • However successfully able to login to InfoView



  • SAP Business Obejct Enterprise XI 3.1 FP 1.6
  • Tomcat 5.5


SAP BusinessObjects Enterprise XI 3.1


FWB 00012, The user account has been disabled, InfoView, login , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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