SAP Knowledge Base Article - Preview

1889812 - How to Download an XML File with Customizing and System Information for SAP Support

Symptom

  • SAP Support requests an XML file containing information about your customizing and system. 
  • You are preparing to open a case with SAP Support and want to expedite resolution by providing additional details about your customizing and system. 




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Environment

  • SAP ERP Release
  • Independent 
  • Time Sheet

Product

HR renewal all versions ; SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords


SE38, customizing, system information, XML file, ERP, Timesheet, Download, XML, Time Sheet, personnel number, report creation, support case, download file, save file, upload file, system log, troubleshooting, resolution, case submission , KBA , CA-TS , Time Sheet , CA-TS-IA-XS , Self Services Web Dynpro , Problem

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