SAP Knowledge Base Article - Public

1890402 - Error "you do not have the right 'Download' " when scheduling reports to email on BI4.0

Symptom

When scheduling a migrated report to email, the following error message is displayed:

"Your request was refused because you do not have the right "download" on report xxxxx.rpt. Please ask your system administrator to grant you this right."

Environment

  • Crystal Reports Server (CRS) 2011 SP4 PAtch 12
  • Crystal Reports
  • Migration from BusinessObjects XIR2

Reproducing the Issue

  1. Migrate Crystal Reports from XIR2 to CRX2011. Their schedule properties are set to email destination, with an email address already entered: firstname.lastname@email.com
  2. In CRS2011, with a user that has all the right needed, schedule the report: it fails with the error mentioned.
  3. Schedule the report and re-type the email address before scheduling: the schedule is success.

Resolution

The schedule properties might have been corrupted during the migration. Retyping the email address at schedule time fixes the issue.

Keywords

CRS 2011, destination email, BI 4.0, SAP BusinessObjects Business Intelligence Platform , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

Product

SAP Crystal Server 2011