SAP Knowledge Base Article - Preview

1891015 - BCM 7 Malfunction with the callback feature in BCM - Error occurred -> 'PrevMovingNumber'

Symptom

  • Unable to call IVR directly or transfer from Queue to IVR.
  • Error displayed in the logs:
    ERR> [EXC] : FILE=[CallBackIVR_Customize.py] CLASS= [CallBackIVR_Customize] METHOD=[GetCallBackInfo]: Error occurred -> 'PrevMovingNumber' : (), {}
    04:06:30.928 (13396               ) ERR> <type 'exceptions.KeyError'> : 'PrevMovingNumber'
    04:06:30.928 (13396               ) ERR> File:
    CallBackIVR_Customize.pyc (  80)  Func: GetCallBackInfo          <None>
    04:06:30.929 (13396               ) ERR> File: QueCallBackCustomize.pyc (  19)  Func: __init__ <None>


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Environment

SAP Business Communication Management 7.0 upto SP4 patch 1

Product

SAP enhancement package 1 for SAP CRM 7.0

Keywords

KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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