SAP Knowledge Base Article - Public

1891041 - E-Mail Activate Subscriptions For Business Task Management Is Grayed Out


You want to enable business users to be notified by e-mail about new business task management items but E-mail channel option is grayed out.

You may receive the following error message: Maintain a valid e-mail address in the employee master data.

You may attempt to tick the checkbox next to business partner data. But checkbox is inactivated.

You hover over E-Mail. You will see the following system message: You can select E-Mail if the notification channel has been selected.


SAP Business byDesign

Reproducing the Issue

  1. Go to Home Work Center
  2. Select Inbox view under Work section
  3. Click on Subscribe to Tasks
  4. The Task Subscriptions screen will be opened
  5. The checkboxes under E-mail column are grayed out


This can be caused by two reasons:

  1. The task notification using E-mail channel option is not enabled in the project scope or
  2. The in-house communication E-mail has not been added to the business user (employee or service agent).


Case 1:

  1. Go to Business Configuration Work Center
  2. Click on Implementation Projects View
  3. Click on New to create a new change project. To edit the scope of a project created previously, select the project and click on Edit Project Scope. The new change project or edit change project guided activity is displayed.
  4. Go to Questions step
  5. Select All Elements
  6. Expand Communication and Information Exchange and then Business Process Management options
  7. Select Business Task Management option
  8. Check Yes for the following question: Do you want to use e-mail to notify business users about Business Task Management items?
  9. Go to Review step and then click Finish.

Case 2 (Service Agent):

  1. Go to Business Partner Data Work Center
  2. Select Service Agents View
  3. Select the desired service agent
  4. Select General under Edit button
  5. Click on link Copy Address under In-House Address
  6. Allocate the desired address to the service agent once you allocate the In-House Address the field E-mail will be enabled under In-House Communication.
  7. Enter the in-house communication details, such as E-mail etc.
  8. Click on Save 
  9. In case this does not solve the issue, open an SAP Incident to refresh the assignment in the backend

Case 2 (Employee):

  1. Go to the Personnel Administration Work Center
  2. Go to the Regular Tasks View
  3. Under Personal Changes, select Change Workplace Contact Data
  4. Enter your employee id in the field Employee
  5. You can maintain your email address here
  6. This will reflect under Home work center, Edit my contact data subview


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