SAP Knowledge Base Article - Public

1892126 - Error during Upload of the HTML File for Template Document

Symptom

You try to upload an HTML file as a response template and the following error occurs: Solution configuration settings does not allow upload of HTML files.

Or: Only HTML files can be uploaded.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Open the Templates view.
  3. Add a new template.
  4. Select the channel type: email.
  5. Choose the document type base.
  6. Attach an HTML type file.

The error occurs.

Cause

By default, an html document upload is not supported by the system. You would need to allow it.

Resolution

  1. Go into Business Configuration work center.
  2. Select Implementation Projects view.
  3. Open the Activity List.
  4. Select the Fine-tune step.
  5. Choose to view All Activities.
  6. Find the Allowed Mime Types For Document Upload activity and open it.
  7. Set the mime type code 10082, Text/HTML document, as allowed. 
  8. Save and Close.

Also please note: For each MIME type, you can maintain a default extension. The extension html should only be the default for 1 MIME type. Please ensure that no other MIME type has html as its default extension. 

Keywords

service, template, mime type, extension, html, upload, replace, , KBA , LOD-CRM-SC-TMP , Template , How To

Product

SAP Cloud for Customer core applications 1.0 ; SAP Cloud for Customer core applications 1.5 ; SAP Cloud for Customer core applications 1305 ; SAP Cloud for Customer core applications 1308 ; SAP Cloud for Customer core applications 1311 ; SAP Cloud for Customer core applications 1402 ; SAP Cloud for Customer core applications 1405 ; SAP Cloud for Customer core applications 1408 ; SAP Cloud for Customer core applications 1411 ; SAP Cloud for Customer core applications 1502 ; SAP Cloud for Customer, core applications 2.0