SAP Knowledge Base Article - Public

1892953 - Is There a Way to Suppress the Customer Invoice Created for a Zero Price Service Order/Sales order


You want to suppress the creation of Customer Invoice for a zero price Service Order.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing workcenter.
  2. Go to the Invoice Request view.
  3. Search for the invoice request XYZ (XYZ represents the ID of the customer invoice request).
  4. Select the invoice request XYZ and choose Edit button.
  5. At Item level the net value of the invoice is zero.

You want to suppress the creation of Customer Invoice where the price/net value is zero.


This is the expected behavior of SAP Business ByDesign.


It is not possible to suppress the creation of Customer Invoice created for a zero price Service Order/Sales order


KBA , SRD-CRM-OPP , Opportunities , AP-SLO , Sales Order Processing , How To


SAP Business ByDesign all versions