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SAP Knowledge Base Article - PreviewSymptom
Login to the CRM IC Web Client work center is only possible if the phone extension is changed every time the user logs in to the Call center.
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Environment
SAP Customer Relationship Management 2007 and above
Product
SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
Simple CTI, Navigation error, phoneLineDetermination.ht , KBA , CRM-IC-CHA , Communication Channels , Problem
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