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SAP Knowledge Base Article - PreviewSymptom
- You have integrated SAP Contact Center and SAP Customer Relationship Management
- The Call Attached Data "CAD" does not contain the call recording information when passed to CRM
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Environment
- SAP Contact Center
- SAP Customer Relationship Management 7.0
- SAP enhancement package 1 for SAP CRM 7.0
- SAP enhancement package 2 for SAP CRM 7.0
- SAP enhancement package 3 for SAP CRM 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
Missing recording in Call Attaced Data, CallRecording is not present in CRM, Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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