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1895278 - SUM fails in INPUT-OS-USER-PASSWORDS phase .

Symptom

  • The Software Update Manager (SUM) failed in INPUT-OS-USER-PASSWORDS phase and ended with error

    The update tool is unable to detect the instances information. Check
    that the SAP Start Services are running for all instances in the
    cluster. See SAP Note 1401712 for further information.

  • The sapstartsrv process was running with instance profile.The note 1401712 did not resolve the issue


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Environment

SAP Netweaver Java 70x

Product

SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

sapstart,password,wrong , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem

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