Symptom
- The Software Update Manager (SUM) failed in INPUT-OS-USER-PASSWORDS phase and ended with error
The update tool is unable to detect the instances information. Check
that the SAP Start Services are running for all instances in the
cluster. See SAP Note 1401712 for further information. - The sapstartsrv process was running with instance profile.The note 1401712 did not resolve the issue
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Environment
SAP Netweaver Java 70x
Product
SAP enhancement package 1 for SAP NetWeaver 7.3
Keywords
sapstart,password,wrong , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem
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