Symptom
During Diagnostic Agent installation, SWPM procedure stops due to an error and the following error message can be found in sapinst_dev.log:
--------------------------------
[...]
ERROR <timestamp> (<Domain>\<User>) (startInstallation) [bas/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/modlib/iaxxbjsmod.cpp:83] id=osmod.msi.msiexecError errno=MOS-01257
Running 'msiexec' failed with return code 1612: The installation source for this product is not available. Verify that the source exists and that you can access it.<p>Commandline was: <msiexec.exe /norestart /L vcredist_x64.log /i vcredist_x64.msi /qn>
ERROR <timestamp> (<Domain>\<User>) (startInstallation) [bas/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/sapinst/CSiStepExecute.cpp:1108] id=controller.stepExecuted errno=FCO-00011 CSiStepExecute::execute()
The step <step_name> with step key |NW_DiagnosticsAgent|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|firstSteps|0|NW_Update_DLLs|ind|ind|ind|ind|dll|0|ntpatch was executed with status ERROR (Last error reported by the step: Running 'msiexec' failed with return code 1612: The installation source for this product is not available. Verify that the source exists and that you can access it.<p>Commandline was: <msiexec.exe /norestart /L vcredist_x64.log /i vcredist_x64.msi /qn>).
[...]
--------------------------------
Read more...
Environment
Windows Operating System
Product
Keywords
AddPrivileges, The step has requested the termination of the service execution, SAP MMC SnapIn -- Installation failed, The installer has encountered an unexpected error installing this package, RRCA_CANCELNEWERVERSION , KBA , SV-SMG-INS-AGT , Installation of Solution Manager Diagnostics Agent , BC-INS-NT , SAP Netweaver based Solutions on Windows , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.