1900231 - CRM-/ IS-U-integration: Wrong time slices in installation facts due to contract processes

Symptom

Contract management processes performed in CRM causes incorrect time slices of installation facts in IS-U, such as:

Contract end replication causing an incorrect time slice of installation facts.
Product change cancel inserting a new time slice in installation facts.
Installation facts not being created for the date of a backdated product change.
A product change also influencing the old installation time slice.
Correct contract process causing an incorrect time slice of installation facts.

Environment

SAP IS-U/CCS - Industry Solution for Utilities / Customer Care & Service
SAP CRM-IU - CRM for Utilities

Product

SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP ERP all versions

Keywords

Auszug, Produktwechsel, Storno, Zeitscheiben, Generierung, Anlagefakten, Datum, CONTRACT_CORRECT, PROD_CHANGE_CURR, PRODCHANGE_CNC, CONTRACT_END, installation facts, CRM integration, time slices, SAP IS-U, SAP CRM, product change, contract end, backdated product change, GEN_DATE, EVERH, BAdI, MDG processing , KBA , IS-U-CS-CRM , Integration CRM , CRM-IU-BTX , Utilities Industry: Business Transactions , Problem

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