Symptom
- When searching customer interactions in interaction history (view ICCMP_BT_INR/InrHistSearch ) on IC WebClient UI, if more than 100 transactions are found, you could notice that not the latest 100 transactions are displayed, some latest transactions are lost in result list.
- If you encounter the similar issue in view "Last Interactions" of account identification (ICCMP_BT_IRHIST/LastInteractions) which is displayed after you confirmed an account, please check the KBA 2320802 mentioned in See Also part of this KBA.
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
ICCMP_BT_INR/InrHistSearch, miss, missing from, last 100, are not shown, as a result, opportunities, complaints, activities, sort, latest ones selected, error, standard sorting, query, Account identification, confirm, empty search, visible, latest documents, transaction category. , KBA , CRM-IC-IHI , Interaction History , CRM-BTX-ANA-RFW , Reporting Framework , CRM-IC-INR , Interaction Record , Problem
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