SAP Knowledge Base Article - Preview

1901986 - Cannot add source documents, unable to save publication personalization parameters


  • On one of the servers in a landscape, the following workflows fail to work as expected
  • Create new publication: Use CMC to Create NEW publication -> Add Source document > notice that No document is added (as shown below)
  • Edit publication parameters:  Use CMC to Edit existing publication > choose personalization > edit parameter > update the parameter value & click ok > but the value stays same as the older one.
  • The issue occurs on only one server. Exact same workflow works on all other servers
  • The issue can be narrowed down to the tomcat server running on this box, as the same workflow fails on any BOXI server when using this Tomcat server
  • However, clearing the Tomcat cache (work folder) or even redeploying the BOXI webapps or reinstalling the tomcat server itself do not resolve the issue.
  • Logs captured at the CMC client browser (fiddler), tomcat and BOXI server layers do not provide any leads


 pub - Add source document.png




  • SAP BOE XI3.1 all patch levels
  • Solaris 10
  • Oracle 11g
  • Tomcat 5.5 / java 1.5 (default)


SAP BusinessObjects Enterprise XI 3.1


XI3.1 31 3.1 pubs pub cache fail personalisation modify update post change WAN optimizer riverbed applicance accelerate , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.