SAP Knowledge Base Article - Preview

1902403 - IDT takes a long time to create a JCO Connection and times out.

Symptom

Information Design Tool(IDT) and other BI 4.0 Client tools are installed on a Citrix Machine. A firewall resides between the Citrix landscape hosting client tools and BI 4.x server.

Creating a New JCO Connection in IDT takes a very long time. Running a software like TCP Viewer shows IDT is trying to communicate on ports that are not opened on the firewall. The IDT tool times out, when creating a new JCO connection, after entering the information for connecting to the CMS.


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x

  • Information Design Tool installed on Citrix Client

  • Firewall separates Client Tools and BI 4.0 Server.

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

biSL_JCO , KBA , BI-BIP-IDT , Information design tool , Problem

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