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1903259 - SUP not able to parse Unicode character - HTTP 400 error at DOE queue with message "Unable To Parse Request. - Character reference"


  • CRM Sales Mobile App 2.1.6.
  • SYSFAIL seen in the DOE Devicequeue DOE_Q_000000000000000138: "400 - Unable To Parse Request. - Character reference"
  • DOE debugging to grab and analyse the payload XML shows that it cannot be opened with IE and in Eclipse.
  • Validating the file shows the error message "Character reference "&#xD83D" is an invalid XML character.
  • Looking at the Note in CRM it shows a weird character.



  • Sybase Unwired Platform 2.1.3
  • Netweaver 7.1


SAP Mobile Platform 2.3 ; Sybase Unwired Platform 2.1 ; Sybase Unwired Platform 2.2 ; gateway 1.1 to SAP NetWeaver Mobile


parse, unicode, character, 400, SUP, SMP DOE-C, DOE, , KBA , MOB-SUP-SCC , Sybase Control Center Administration , Problem

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