1904845 - Blank Documents Panel in BI Launchpad on IE10

Symptom

When using BI Launchpad on IE 10, go to Documents tab, view or modify any report, the report is opened in a new tab; once you close this new tab, you are taken back to the Documents tab but the file browser panel on the right is now completely blank, you cannot see any report or open any folder.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Server: SAP BusinessObjects Business Intelligence Platform 4.0 (BI 4.0) Service Pack 5 or newer
Client: Windows 7 64bit with SP1 installed
Browser: Internet Explorer 10 (version 10.0.9200.16660, update version 10.0.8)
Java version: Version 7, update 25

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

BI 4.0 SP5 SP6 SP7 Windows 7 IE Browser file folder panel Error Blank white empty disappear Compatibility View bug , KBA , 40 , 4.x , launch pad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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