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SAP Knowledge Base Article - PreviewSymptom
The Talking time is time between connection time and disconnection time and total time is time difference between after work end time and arrival time. In this case, the problem is that the total time is smaller than the talking time and this is wrong.
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Environment
- SAP Business Communication Management 7.0 up to SP5.
- Online Monitoring.
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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