SAP Knowledge Base Article - Preview

1905821 - BCM 7 - The call total handled time is smaller than the talking time shown in the Online Monitoring Contact View.


The Talking time is time between connection time and disconnection time and total time is time difference between after work end time and arrival time. In this case, the problem is that the total time is smaller than the talking time and this is wrong.



  • SAP Business Communication Management 7.0 up to SP5.
  • Online Monitoring.


SAP Contact Center, on-premise edition 7.0


KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.