Symptom
You have an inconsistent Invoice Request with the following error message:
"Item XXX: Sales Order item is disabled for posting; item is completed." (XXX represents the ID of the item)
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Select the Invoice Requests view.
- Open invoice ABC (ABC represents the invoice ID).
- See that the Invoice Status is Inconsistent.
When looking in the preceding sales document you can see the Delivery Status is in Process and the Fulfillment Status is Finished.
- Go to the Project Management work center.
- Select the respective project and select Edit button. By default it will be in Project Plan - Gantt Chart tab.
- The Project Status is Completed.
Cause
The customer invoice ABC is based on project invoice request XYZ which is based on the sales order EFG (XYZ represents the ID of the project invoice request and EFG represents the ID of the sales order).
The Fulfillment Status of the Sales Order is finished and Invoicing Status is In Progress. Therefore invoicing is not possible.
Resolution
Revoke the Project status to open:
- Go to the Project Management work center.
- Select the respective project and select Edit button.
- Select the Project Summary Task.
- Under the Basic Data tab, in the Details section.
- Set the Project status field to Revoke Completion.
You can now invoice the Sales Order.
See Also
KBA 2814513 - Your Invoice Request Is Inconsistent
Keywords
KBA , AP-CI-CI , Customer Invoice , Problem