SAP Knowledge Base Article - Preview

1909499 - Wrap Up status ends after a personal (direct call) is answered by the agent


The set wrap-up mode status in CDT changes to "Ready" after a second call (direct) has been completed by the agent.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Business Communication Management, BCM, personal call, wrapup, workmode, paperwork, paperwork, afterwork, CCI, CRM-CCI , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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