Symptom
- The server Intelligence Agent is stuck in the "starting" status after rebooting the server in an SAP BusinessObjects Business Intelligence Platform 4.x.
- The following error is observed in the event viewer:
Faulting application name: sia.exe, versione:1.0.7.0, timestamp: 0x4e3782fe
Faulting module name: sia.exe, versione: 1.0.7.0, timestamp: 0x4e3782fe
Exception code: 0xc0000005
Fault offset: 0x0000000000004f35
Faulting process id: 0xacc
Faulting application start time: 0x01ceadf71d7cdace
Faulting application path: C:\Program Files(x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sia.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sia.exe
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Environment
- SAP BusinessObjects Business Intelligence Platform BI 4.x.
- Windows OS
Product
SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
event ID 1000, sia.exe, reboot, BI 4.x, BI 4.1, BI 4.2, BI 4.3. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
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