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SAP Knowledge Base Article - PreviewSymptom
You have removed a queue assignment to a user either directly or via the user group where this users is assigned to; however, the same user or users still get calls from such queue.
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Environment
SAP Business Communication Management 7.0 up to SP3.100
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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