SAP Knowledge Base Article - Preview

1912455 - Unwanted prompt plays after voice mail prompt finishes


When a call is forwarded to either voicemail or another internal queue number, the system plays the prompt "you have been connected to other internal number.” Some customers don't want that.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



  • SAP Contact Center
  • SAP Business Communication Management


SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


BCM, Internal Number, default prompts , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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