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SAP Knowledge Base Article - PreviewSymptom
When a call is forwarded to either voicemail or another internal queue number, the system plays the prompt "you have been connected to other internal number.” Some customers don't want that.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Contact Center
- SAP Business Communication Management
Product
SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
BCM, Internal Number, default prompts , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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