SAP Knowledge Base Article - Preview

1913133 - SLA configuration hints for SAP Solution Manager


  • Escalation procedure
  • Service Level Agreement SLA
  • IRT and MPT durations are not calculated correctly
  • The values are defaulting to 480mins & 960mins
    Duration Until First Reaction 480 Minute
    Duration Until Service End 960 Minute



SAP Solution Manager


SAP Solution Manager all versions


incident management, service desk, solman, solution manager, SLA, IRT, MPT, AI_CRM_PROCESS_SLA, SMIN_STD_SLA_IRT_ESC, SMIN_STD_SLA_MPT_ESC, 480, 960 , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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