SAP Knowledge Base Article - Preview

1913620 - BCM 7 - Calls were not allocated to a particular agent during a specific time frame

Symptom

Occasionally, calls are not allocated to agents assigned to a particular queue.


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Environment

SAP Business Communication Management 7.0 and up.

Product

SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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