Symptom
When using the PCM Configuration Wizard to configure SSO using AD (Active Directory) or LDAP (Lightweight Directory Access Protocol) you will get one successful test after pressing the “Test” button but after that all subsequent tests report a fail with error 80020009:
The Windows application event log shows the following error:
- PCM Security Service Process\Failed\Exception (0x80020009) File .\CEPOConnect.cpp Line 6237
- Faulting application name: PCMServer.exe, version: 10.0.6.894, time stamp: 0x519e73f6
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x00000000000532d0
Faulting process id: 0xdfc
Faulting application start time: 0x01ceb060316919e4
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\PCM\x64\PCMServer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 55dc1899-1c54-11e3-a67b-0050560146df
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Environment
SAP Profitability Cost Management (PCM) v10.0
Product
SAP Profitability and Cost Management 10.0
Keywords
KBA , EPM-PCM , Profitability and Cost Management, EPO, PP, AA, Metify , Problem
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