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1915403 - PCM: SSO Test button in the Configuration Wizard reports error 80020009 after one successful test.


When using the PCM Configuration Wizard to configure SSO using AD (Active Directory) or LDAP (Lightweight Directory Access Protocol) you will get one successful test after pressing the “Test” button but after that all subsequent tests report a fail with error 80020009:


The Windows application event log shows the following error:

  • PCM Security Service Process\Failed\Exception (0x80020009) File .\CEPOConnect.cpp Line 6237
  • Faulting application name: PCMServer.exe, version:, time stamp: 0x519e73f6
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000005
    Fault offset: 0x00000000000532d0
    Faulting process id: 0xdfc
    Faulting application start time: 0x01ceb060316919e4
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\PCM\x64\PCMServer.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 55dc1899-1c54-11e3-a67b-0050560146df



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KBA , EPM-PCM , Profitability and Cost Management, EPO, PP, AA, Metify , Problem

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