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SAP Knowledge Base Article - PreviewSymptom
When Xcelsius Dashboard reports are kept in idle state for long time in BI Launchpad, then reports timeout with error occurred "Internal Server Error. Please contact your administrator [RCIRAS9137]" and refreshing of the dashboard is no longer possible.
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Environment
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SAP BusinessObjects Business Intelligence Platform 4.0 SP5
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Application Server: SAP NetWeaver 7.3 SP 8
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP NetWeaver 7.3
Keywords
netweaver, nwa, timeout, dashboard, time out, timeout, RCIRAS9137, Internal Server Error , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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