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1916241 - Xcelsius Dashboard report timeout with error "Internal Server Error. Please contact your administrator [RCIRAS9137]"


When Xcelsius Dashboard reports are kept in idle state for long time in BI Launchpad, then reports timeout with error occurred "Internal Server Error. Please contact your administrator [RCIRAS9137]" and refreshing of the dashboard is no longer possible.



  • SAP BusinessObjects Business Intelligence Platform 4.0 SP5
  • Application Server: SAP NetWeaver 7.3 SP 8


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP NetWeaver 7.3


netweaver, nwa, timeout, dashboard, time out, timeout, RCIRAS9137, Internal Server Error , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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