Symptom
- Users including administrators are not able to view any Crystal Reports
- Reports failing with errors such as: An error occured while creating sub-process in the processing server[RCRAS0004]
- All the crystal reports are failing with the error: An error occured while creating sub-process in the processing server[RCRAS0004]
RAS server is not starting. - Tried running registry repair script from SAP KBA 1417326 - but it failed with error as below
<BusinessObjects Install folder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin/tools/core_services.common[32]: 11534376 Terminated Failed to start Core Services - SAP KBA 1821251 did not help either
- cleaning up all temporary files, stray processes and shared memory does not help resolve the issue
- Tired a RE-INSTALL on a brand new directory, new CMS Database and new Filestore, but the install fails with errors
- The Issue is identical to one defined - sap note 1424944 - but that is not the real issue because there are several other servers with same type of file system on AIX and still work fine
- Reboot and reinstall were tried earlier but they failed
-
The Installer failed while registering binaries with entries similar to below (on several binaries) -
=== [1379717686] Begin: "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c
"<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw/../regupdate.reg" 2>&1
[info] Working directory: <BusinessObjectsInstallFolder>/setup/Installer
[info]<BusinessObjectsInstallFolder>BusinessObjects/bobje/enterprise120/aix_rs6000/crpe/mw//bin/tools/core_services.common[32]: 9830574 Terminated
[info] Failed to start Core Services.
[error] Errcode 1:"<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw/../regupdate.reg"
=== [1379717687] End: "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw/../regupdate.reg" 2>&1 -
A truss on the above regupdate.reg script shows entries as follows
18481178: 42074253: close(3) = 0
18481178: 42074253: accessx("/xyz/tmp", 03, 0) Err#13 EACCES
18481178: 42074253: accessx("<BusinessObjectsInstallFolder>/bobje//tmp", 03, 0) = 0
18481178: 42074253: times(0x2FF215B0) = 21232447
18481178: 42074253: _getpid() = 18481178
18481178: 42074253: access("<BusinessObjectsInstallFolder>/bobje//tmp/I-abEa", 0) Err#2 ENOENT
18481178: 42074253: kopen("<BusinessObjectsInstallFolder>/bobje//tm_prod/BusinessObjects/bobje//tmp/I-abEa", O_RDWR|O_CREAT|O_EXCL|O_LARGEFILE, S_IRUSR|S_IWUSR) Err#2 ENOENT
18481178: 42074253: kwrite(2, 0x20612B00, 20) = 20
18481178: g m a _ o p e n _ f i l e - > o p e n 1
18481178: 42074253: kwrite(2, 0xF065EF00, 2) = 2
18481178: :
18481178: 42074253: kwrite(2, 0x2FF1F570, 25) = 25
18481178: N o s u c h f i l e o r d i r e c t o r y
18481178: 42074253: kwrite(2, 0xF065EEF8, 1) = 1
18481178: \n
18481178: 42074253: kwrite(2, 0x2061ECB4, 27) = 27
18481178: s y s _ s e t u p : m k s h m ( ) f a i l e d .\n
18481178: 42074253: _exit(1)
18284644: 52363757: kread(3, 0x2FF21C8C, 1) = 0 - The issue persists despite clearing shared memory (ipcs -m & ipcrm -m Id)
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Environment
SAP BusinessObjects XI3.1 SP3
AIX 6.1
Supported UNIX environments
Product
Keywords
BO3.1 XI3.1 BOE 3.1 31 BOBJ registry corrupt fail error repair aix solaris linux unix hpux , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
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