SAP Knowledge Base Article - Preview

1916649 - Information Design Tool session terminated right after login for certain users

Symptom

  • Information Design Tool (IDT) session terminated right after login for certain users
  • possible error messages from the IDT GUI
    • Error on refreshing: Open Session
    • Connection failed.
  • Following errors in IDT traces "com.crystaldecisions.sdk.occa.infostore.internal.InfoStore||Couldn't get my inbox"
  • No issues for users with Administrative privileges


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x
  • SAP Information Design Tool

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

Information Design Tool, IDT, session, open, closed, terminated, failed, Administrator, Everyone, inbox, inboxes, 4.0, 4.1, 4.x , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-IDT , Information design tool , How To

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