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SAP Knowledge Base Article - PreviewSymptom
The online Monitoring "Service Closed" calls are displaying duplicate values for the same call.
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Environment
SAP Business Communication Management 7.0 up to SP4
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Falso, duplicados, dup false attempts, Online Reporting, OM, Online monitoring , KBA , CRM-BCM-CMR , Please use CRM-CCI , Problem
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