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1916883 - BCM 7 - Missed direct calls to an agent who has a busy PRS status is not updated to the Agent's missed calls list.


When an agent who's PRS (Presence) status is set to "Busy" unavailable, the unanswered call does not get included in the "Missed Call" history.



SAP Business Communication Management 7.0 and up.


SAP enhancement package 1 for SAP CRM 7.0


Missed Call, Presence Status, Busy, Direct Calls, Personal Calls. , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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