Symptom
When an agent who's PRS (Presence) status is set to "Busy" unavailable, the unanswered call does not get included in the "Missed Call" history.
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Environment
SAP Business Communication Management 7.0 and up.
Product
SAP enhancement package 1 for SAP CRM 7.0
Keywords
Missed Call, Presence Status, Busy, Direct Calls, Personal Calls. , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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