/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
When an agent who's PRS (Presence) status is set to "Busy" unavailable, the unanswered call does not get included in the "Missed Call" history.
Read more...
Environment
SAP Business Communication Management 7.0 and up.
Product
SAP enhancement package 1 for SAP CRM 7.0
Keywords
Missed Call, Presence Status, Busy, Direct Calls, Personal Calls. , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)