Symptom
- You configured SAP Contact Center to send an RFC2833, but instead the logs only show INFO.
- The only way to see the RFC2833 in the DTMF payload is by enabling recording, but this is not an option your business is willing to use.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Payload,DTMF tone, Call Recording, NAT, Gateway SIP INFO,RFC2833DTMF, MRS Sends RFC2833 DTMF, Use for Server-Side Recording, DTMF, 2833 , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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