SAP Knowledge Base Article - Preview

1917945 - Contact Center only sends INFO in the DTMF payload, even when configured to sent an expected RFC2833


  • You configured SAP Contact Center to send an RFC2833, but instead the logs only show INFO.
  • The only way to see the RFC2833 in the DTMF payload is by enabling recording, but this is not an option your business is willing to use.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Payload,DTMF tone, Call Recording, NAT, Gateway SIP INFO,RFC2833DTMF, MRS Sends RFC2833 DTMF, Use for Server-Side Recording, DTMF, 2833 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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