1918086 - ERROR: Unable to get iView

• While using the portal, a Portal runtime error occurs.

! Portal runtime error.

  An exception occurred while processing your request. Send the exception ID to your portal administrator.

  Exception ID: <EXCEPTION_ID>

  Refer to the log file for details about this exception.

 

• When checking the full exception on the defaultTrace file you will get one of these errors:

#2.0#<TIMESTAMP>#+0100#Error#com.sap.portal.prt.connection#

#EP-PIN-PRT#tc~epbc~prtc~api#C0000A3C048599520000000000000EB8#15058750000000004#sap.com/irj#com.sap.portal.prt.connection#<USER>#17707##7D4F21A625E111E382E7000000E5C73E#4ccea1b425e411e3c659000000e5c73e#

4ccea1b425e411e3c659000000e5c73e#0#Thread[HTTP Worker [@1452407033],5,Dedicated_Application_Thread]#Plain##

Exception ID:<EXCEPTION_ID>

[EXCEPTION]

com.sapportals.portal.prt.runtime.PortalRuntimeException: Unexpected error - Unable to get IView: :

     at com.sap.portal.prt.core.PortalJNDIHelper.getPropertyContentProvider...

[...]

Caused by: javax.naming.InvalidNameException: Character not allowed: ':' in ':'

[...] 

or 

#1.5 #005056A503850084000000AF000017080004E7385C16F4EC#<TIMESTAMP>#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#<USER>#1222##n/a##8e41b355260511e3c487000000498482#SAPEngine_Application_Thread[impl:3]_27##0#0#Error##Java###<TIMESTAMP>

[EXCEPTION]

{0}#1#com.sapportals.portal.prt.runtime.PortalRuntimeException: iView not found: :.default

at com.sapportals.portal.prt.deployment.DeploymentManager.getPropertyContentProvider...

[...]

For details on how to get the defaultTrace, check SAP KBA 1596214.

 

• If an HTTP traffic trace is collected the following request can be seen: 

  http://<HOST>.<DOMAIN>:<PORT>/irj/servlet/prt/portal/prtroot/://<BACKEND_HOST>.<BACKEND_DOMAIN>:<BACKEND_PORT>/sap(ZT1XWkE3bWpPSnpvTUVzelFjQ01ldW53LS1YckFWajBpSUt0dlhrXzVqSmFCb0JBLS0=)/bc/gui/sap/its/webgui

  On the URL we observe the sequence of characters: prtroot/://<BACKEND_HOST>

  To perform an HTTP trace, HTTPWatch can be used. For more information about how to install/use HTTPWatch see SAP KBA 1558903.

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Portal Runtime exception, 500 internal server error, 500, internal, server, error, Application Integration, UWL, system object, system landscape, landscape object, object, landscape, protocol, missing, blank, http, https, ITS , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN-AI , Application Integration , EP-PIN , SAP Enterprise Portal (On Premise) , Problem