SAP Knowledge Base Article - Public

1918092 - The Net Value of the Service Order Does not Consider the Coverage (Goodwill) Added at the Item Level


The Net Value of the service order does not consider the Coverage (Goodwill) added at the item level.


SAP Business Bydesign

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Create a New Service Order from Common Tasks.
  3. Add the mandatory details like account in the service order.
  4. Select the View All button.
  5. Go to the Items tab.
  6. Add the service ABC and maintain and add Goodwill 50% under Coverage (ABC represents the ID of the service).
  7. The Net Value calculated for the service order has not considered the Coverage (Goodwill 50 %) added for the product.

Note: The behavior is same for the other CRM documents like Sales OrderManual Invoice.


You have not maintained the Coverage (Goodwill) in the Product and Service Portfolio work center.


  1. Go to Product and Service Portfolio work center.
  2. Go to the Pricing view.
  3. Go to the Special Surcharges, Special Discounts subview.
  4. From the dropdown select Special Discount: Coverage Goodwill.
  5. Create new entries for Goodwill 50% and Goodwill 100%.
  6. Release the Coverage Goodwill.

Now the CRM documents will consider the Coverage (Goodwill) while calculating the Net Value.


Coverage, Goodwill, Warranty, Service Order, Special Discounts , KBA , AP-SCO , Service Confirmation Processing , How To


SAP Business ByDesign all versions