SAP Knowledge Base Article - Preview

1919004 - German Contacts telephone number have incorrect extension


  • German users maintain the contact related home numbers with extension "-"
    After sync, the phone number is displaying in the following format....

(Country code) +49 123456 X 1234

  • Due to the above incorrect format, they are unable to place a call from the communicator directly to the respective contact person.



  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Client-based Groupware integration


SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions


KBA , CRM-BTX-GWI , Groupware Integration (Client) , Problem

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