SAP Knowledge Base Article - Public

1919310 - Error Message "Service call failed; report a case" While Migrating Bank Directories Using Migration Tool

Symptom

Attempting to migrate Bank Directories using the migration system results in the following error message:

"Service Call Failed; Report a Case."

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select Implementation Projects view.
  3. Select Open Activity List button for the selected project.
  4. Go to Integrate and Extend phase.
  5. Open the activity Bank Directories.
  6. Select Migrate bank directory using the migration tool link.
  7. Select the migration file and select Execute Migration button and choose the required option.
  8. In step 3(Simulate Import), system throws above error message.

Cause

There are many possibilities that may cause this issue. One possible cause is maintaining the National Bank Code for the Bank Directories without specifying the National Bank Code Type in the Migration Template, or maintaining the National Bank Code Type without specifying the National Bank Code.

Resolution

If the National Bank Code is used to identify the bank, the corresponding National Bank Code Type must also be specified.

Keywords

Bank directories, Migrate, Service call failed, report a case. , KBA , national bank code , service call failed , bank directories , SRD-CC-MIG-CNT , Migration: Content , How To

Product

SAP Business ByDesign all versions