Symptom
You are not able to delete a Sales Order which has the In Preparation status.
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Sales Orders work center.
- Show All Orders and Find XYZ (XYZ represents the ID of the sales order which is In Preparation status).
- Select the sales order XYZ and choose Delete button.
- You get a information message: Deleting document not possible; follow-up document exists.
You have not created any follow-up delivery or invoice document for this sales order, hence you expect the sales order to get deleted.
Cause
You have created a follow-up sales quote for the sales order XYZ.
Follow the steps below to check the follow-up document of the sales order:
- Go to the Sales Orders work center.
- Go to the Sales Orders view.
- Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
- Select the Go button.
- Edit the sales order and go to the Documents Flow tab.
- Here you can find that a follow-up sales quote has been created for the order.
Resolution
Once a follow-up document is created for a order, it cannot be deleted. However the sales order XYZ can be canceled by adding the Reason for Rejection.
Follow the steps for Cancelling/Rejecting the sales order:
- Go to the Sales Orders work center.
- Go to the Sales Orders view.
- Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
- Select the Go button.
- Edit the sales order and go to the General tab.
- Add a value in the Reason for Rejection fields.
- Save the sales order.
Keywords
KBA , AP-SLO , Sales Order Processing , How To
Product
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