Symptom
You get an error message when you try to delete a sales quote: "Deleting document not possible; output history exists."
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the New Business work center.
- Go to the Sales Quotes view.
- Show All Quotes and find XYZ (XYZ represents the ID of the sales quote).
- Select the sales quote XYZ and choose the Delete button.
- The sales quote cannot be deleted due to the error message: "Deleting document not possible; output history exists."
Cause
The sales quote was already submitted in the past and output was sent to the customer account.
It is not possible to delete sales quotes which already have the output history, this is the expected system behavior.
Resolution
Instead of deleting the sales quote, you can cancel the quote by adding a Reason for Rejection:
- Go to the New Business work center.
- Go to the Sales Quotes view.
- Show All Quotes and find XYZ (XYZ represents the ID of the sales quote).
- Select the Go button.
- Edit sales quote XYZ and select the View All button.
- Go to the General tab.
- Add a value in the Reason for Rejection field.
- Save the sales quote.
See Also
[Enter your See Also here...]
Keywords
KBA , AP-CQP-CQ , Customer Quote , How To
Product
SAP Business ByDesign all versions